RETURNS POLICY
Importance notice
We would like to clarify that Everly Collective is not affiliated with or connected to Everly Melbourne. We are a completely separate entity registered in Australia. If you are experiencing any concerns regarding an order with them, we encourage you to reach out directly to their customer service for assistance. Please refer to the news link here.
We want to reassure you that Everly Collective operates independently. We take great pride in ensuring the quality of our designs and production. Furthermore, we are committed to providing our customers with a positive and secure shopping experience.
Thank you for your understanding and continued support.
-----
Everly Collective always aim to make sure our customers love our products. If for any reason you are not entirely happy with your purchase, please contact us at hello@everlycollective.com.au so we can talk you through your options. Please read the conditions of return below.
Conditions of return
- Please contact Everly Collective within 5 days of receiving your order for a returns form.
- Return your item(s) within 5 business days of receiving your return form.
- Full Priced Merchandise can be returned for a refund, credit note or exchange provided that the merchandise has not been worn, altered or washed. Merchandise must be free of any makeup/deodorant marks and perfume.
- Sale and promotional items are final sale and are not refundable.
- Everly labels and garment tags must still be attached. Item(s) without tags will not qualify for a refund or exchange.
- Customers are welcome to return the items with their own chosen carrier however we strongly recommend purchasing insurance.
- We recommend that the customer obtains tracking for return parcels for proof of shipment as Everly Collective is not responsible for lost parcels.
- If you have received an item that is deemed faulty, please contact us at hello@everlycollective.com.au so that we can take you through the steps of returning the item.